Customer Service Engineer (System Administrator) -ON SITE IN VT
Position Description:
- Experience with Hardware Asset Management (HAM) - Software Asset Management (SAM) within ServiceNow HAM/SAM Pro modules,
Architecture Design:
- Creating high-level integration architectures, defining data mapping strategies, and selecting appropriate integration technologies based on project needs
Integration Development:
- Implementing integrations using APIs, message queues, data mapping tools, and other integration technologies to connect disparate systems and facilitate data exchange.
Testing and Quality Assurance:
- Designing and executing comprehensive integration tests to ensure data accuracy, reliability, and performance of implemented integrations.
Technical Leadership:
- Mentoring junior integration engineers, providing technical guidance, and resolving complex integration issues
Performance Optimization:
- Monitoring integration performance, identifying bottlenecks, and implementing optimizations to maintain system responsiveness
Change Management:
- Managing changes to existing integrations, coordinating updates with relevant teams, and ensuring smooth transition during deployment
Documentation and Knowledge Sharing:
- Creating detailed documentation for integration design, implementation, and maintenance, as well as sharing knowledge with the team
Requirements
- Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education)
- 10 years of experience with application, data and/or systems integration
- 5 years of experience with ServiceNow Integration (IT Service Management/IT Asset Management / HAM / SAM highly desirable), with demonstrated success as an SME and / or in a senior-level position.
- Strong understanding of integration patterns and best practices
- Proficiency in integration standards and protocols, APIs, programming languages relevant to integration development (e.g. C#, Python, Java, C++, JavaScript, PHP, Ruby, SQL, Kotlin, TypeScript, Rust, or Scala)
- Excellent analytical and problem-solving skills
- Ability to collaborate effectively with cross-functional teams
- Strong communication and documentation skills
- Ability to follow policies and procedures
- Aptitude to address sensitive situations and positively resolve them.
Clearance requirement:
- US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance