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Product Operations Analyst

Job Description:

The Product Operations Analyst will support key   initiatives within Chief Business Office (CBO) which oversees all of the   products across the Social Security Administration (SSA). The analyst will   work closely with the SSA’s business partner, SMEs, and the Peraton Product   Team in the definition of processes, requirements, testing/validation,   training, data flow and workflow analysis. The analyst collects information   to analyze and evaluate existing or proposed processes. They perform research   on any reported problem, plans, proposes a solutions, advocates software and   systems, coordinates the problem solving process, and ensures that the business   standards and business requirements are being addressed and documented.

Additional responsibilities include:

• Conduct research and analysis to support the development of solutions, strategies, approaches, and implementation plans. 
• Translate client objectives into clear creative strategies and experiences.
• Facilitate and manage client meetings to successfully achieve identified, desired outcomes. 
• Design short-term project plans. 
• Assist in planning and conducting discovery and visioning sessions
• Support the design and facilitation of external and internal meetings, including capturing findings during meetings
• Research, analysis, and presentation (e.g., Excel charts, Google Analytics, Illustrator Graphs, PowerPoint) in support of client projects, meetings, and for production of major deliverables. 
• Produce quality deliverables that result in a high degree of project leader and client satisfaction.
• Support business development efforts by assisting with proposal preparation.
• Develop and maintain general institutional knowledge of clients, their culture, organization, and issues.
• Provide logistical support.
• Other duties as assigned.