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Product Operations Analyst

Job Description:

The Product Operations Analyst will support key initiatives within Chief Business Office (CBO) which oversees all of the products across the Social Security Administration (SSA). The analyst will work closely with the SSA’s business partner, SMEs, and the Peraton Product Team in the definition of processes, requirements, testing/validation, training, data flow and workflow analysis. The analyst collects information to analyze and evaluate existing or proposed processes. They perform research on any reported problem, plans, proposes a solutions, advocates software and systems, coordinates the problem solving process, and ensures that the business standards and business requirements are being addressed and documented.

Additional responsibilities include:

Conduct research and analysis to support the development of solutions, strategies, approaches, and implementation plans.
Translate client objectives into clear creative strategies and experiences.
Facilitate and manage client meetings to successfully achieve identified, desired outcomes.
Design short-term project plans.
Assist in planning and conducting discovery and visioning sessions
Support the design and facilitation of external and internal meetings, including capturing findings during meetings
Research, analysis, and presentation (e.g., Excel charts, Google Analytics, Illustrator Graphs, PowerPoint) in support of client projects, meetings, and for production of major deliverables.
Produce quality deliverables that result in a high degree of project leader and client satisfaction.
Support business development efforts by assisting with proposal preparation.
Develop and maintain general institutional knowledge of clients, their culture, organization, and issues.
Provide logistical support.
Other duties as assigned.

Basic Qualifications:

Preferred Qualifications:

Minimum knowledge, skills, abilities needed.

Bachelor’s Degree and 7 years of relevant work experience.
Masters and 5 years of relative experience; or a minimum of 11 years of relevant work experience in lieu of a degree.
Minimum of 3 years of experience working in a product environment.
Minimum of 3 years of experience working in Agile/Scrum methodology projects, VersionOne.
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

Prior SSA experience a plus.
Prior experience supporting a large government organization.
PMP and/or Pragmatic Marketing certification.
Experience in Organizational Change management, strategic communication, program management, or organizational design.
Experience with process flow documentation creation, presentation and conducting trainings.
Ability to quickly understand government problems and provide/propose solutions.
Excellent written and verbal communications skills along with the ability to effectively interface with the team, stakeholders, and executives.
Self-starter, highly motivated individual, and a team player who adapts to a dynamic work environment.

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