Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing.
Elicit business goals and user needs from stakeholders
Facilitate customer discovery sessions.
Create Conceptual Models, Journey Maps, Personas and Scenarios of Use
Create and refine screen prototypes
Document user requirements, screen designs, and design recommendations
Skills Requirements:
Basic Qualifications:
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer daily
Minimum of 6 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis
Required Skills:
Minimum of 6 years of experience documenting user requirements, screen designs, and design recommendations
Minimum of 4 year of experience in designing and conducting formative usability tests in both formal and informal settings
Minimum of 4 year of experience preparing and presenting findings and recommendations in small and large group settings
Desired Skills:
Experience using Axure RP prototyping software
Experience with AdobeXD prototyping software
Experience with Pega and/or ServiceNow platforms
Experience with the Agile/Scrum methodology
Understanding of responsive design
Prior experience supporting government agencies
Understanding of Section 508 and its requirements regarding design
Education:
Bachelor's degree and 8 Years of relevant work experience OR Master's degree and 6 Years of relevant work experience as a User Experience Specialist or a minimum of 12 years related experience in lieu of a degree.